hopNServe Care Point Private Limited (“ShopNServe”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of its users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile application, or services. By accessing or using ShopNServe, you consent to the collection and use of information in accordance with this policy.

We collect personal information such as your name, mobile number, email address, delivery address, prescription details, and order-related information to process and fulfil medicine delivery services. Technical information including IP address, device details, and usage data may also be collected to improve platform performance and user experience. Payment-related information is processed through secure third-party gateways, and ShopNServe does not store sensitive payment details such as card or UPI information.

Prescription and health-related data are collected strictly for order verification and compliance with applicable laws and are handled with complete confidentiality. Your information may be shared only with registered pharmacies, authorised delivery partners, or government authorities when required by law. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

ShopNServe implements reasonable security measures to protect user data against unauthorised access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Our platform may use cookies and similar technologies to enhance user experience and analyse service usage.

Users have the right to access, correct, or request deletion of their personal information, subject to legal and regulatory requirements. ShopNServe reserves the right to update this Privacy Policy from time to time, and any changes will be reflected on this page. For any questions or concerns regarding this Privacy Policy, users may contact ShopNServe Care Point Private Limited through the official support channels provided on the platform.